Chuo Bus Tourism Development Co., Ltd.
Otaru Tenguyama Ropeway/Ski Resort
September 1, 2020
Thank you very much for your continued use of Otaru Tenguyama Ropeway and Ski Resort and for your understanding of our business.
In the 2025-2026 season, we had many domestic and international tourists visit us, and we were able to finish the season without any problems. We would like to express our deepest gratitude to our customers and everyone involved.
Our company promotes its business with the vision of providing "safety," "impression," "joy," and "wonderful memories" to our customers through our business. Above all, we believe that ensuring transportation safety is the core of our management, and we have established a basic policy of "thoroughly implementing safety measures and maintaining zero cableway accidents" as our top priority goal, and have strived to ensure safe transportation.
We will continue to work together as a team, including top management and employees, to maintain a safety system that will ensure the safety of transportation and ensure our customers' enjoyment and satisfaction.We appreciate your continued patronage of our ropeway and ski resort.
Based on the Railway Business Act, this report is a self-reflection of our efforts to ensure transportation safety and the current state of affairs, and is published in order to gain the understanding of our customers. We would be happy to receive your opinions on our efforts.
Chuo Bus Tourism Development Co., Ltd.
Otaru Tenguyama Ropeway and Ski Resort
President Yasuhito Nikaido
Basic policy for ensuring transportation safety
Our cableway business strives to establish a system that allows us to conduct business activities with an awareness of safety first.
The basic safety policy (basic safety philosophy, safety policy) regarding the safety of the president, officers, and employees is as follows.
- We will work together to ensure transportation safety.
- Understand and comply with transportation safety laws and regulations, and
We will carry out our duties strictly and faithfully.
- Always strive to understand the situation regarding transportation safety.
- When performing our duties, we will strive to thoroughly check without relying on guesswork, and when in doubt, we will take the safest and most appropriate measures.
- When an accident or disaster occurs, we will prioritize saving lives and take prompt, safe and appropriate measures
- We will convey information promptly, accurately, and ensure transparency.
- We will always be aware of issues and boldly take on the challenge of necessary changes.
- Booklet for all employees involved in cableway operation Passenger handling
They carry the message "We will transport our customers safely" (Japan Steel Cable Association).
Safety goals(Safety measures)
The safety goals (safety measures) for FY2020 are as follows.
Primary goal
Thorough safety measures to maintain zero cableway accidents
Priority goals
Practicing safe, secure, and comfortable transportation
Practice priority guidelines
1. Perform and record daily reliable inspections and maintenance
2. Thoroughly ensure safe operation by understanding weather information and weather conditions
3. Pay attention to, be attentive to, and be considerate of customers. and thorough safety checks, especially when getting on and off the carrier
4. Thorough compliance with basic equipment and operations during work and safety checks
5. Thorough health management
6. Strengthening emergency response and preparation and training
7. Improving and passing on work knowledge and technical skills
Business implementation and management system and method to ensure transportation safety
- The president has ultimate responsibility for ensuring transportation safety.
- The president and officers will establish a system for implementing and managing the cableway business to ensure transportation safety, as well as determining methods for implementing and managing the cableway business.
- The president and officers shall have the persons listed in the following article and other necessary responsible persons conduct verification from the viewpoint of safety and feasibility in formulating necessary plans for equipment, operation, personnel, investment, budget, and other matters when carrying out the cableway business.
- In order to ensure transportation safety, the president and executives will monitor the status of the implementation and management of cableway projects and make necessary improvements.
- The president and officers shall respect the opinions of the general safety manager in carrying out his/her duties when deciding on improvement measures to ensure transportation safety.
- The president and executives shall thoroughly inform employees, etc. of the establishment of an accident response headquarters, persons in charge, response methods, and other necessary matters, depending on the scale and content of accidents, situations with the risk of accidents, disasters, and other situations that may impede ensuring transportation safety.
(Safety management organizational structure)
The system for ensuring safety in our company's cableway business is as follows, and the roles and authority of each person in charge are as listed below.
(A) Safety general manager: Oversees operations related to ensuring transportation safety in the cableway business. The general affairs manager supervises operations related to capital investment, human resources, and finance necessary to ensure cableway safety.
(a) Cableway technical manager: Under the direction of the safety general manager, supervises operations related to cableway operation, maintenance of cableway facilities, and other technical matters.
(C) Cableway technical manager: Under the direction of the cableway technical manager, assists in the work performed by the cableway technical manager.
(d) General Affairs Manager: Oversees operations related to capital investment, human resources, and finance necessary to ensure cableway safety.
(Responsibilities of safety supervisor)
The safety supervisor has the following responsibilities regarding ensuring transportation safety.
(1) Oversee the implementation and administration of transportation operations with safety as the top priority.
(2) Encourage employees, etc. to comply with relevant laws and regulations and to be conscious of putting safety first.
(3) Confirm the status of implementation and management of transportation operations from time to time, and take necessary improvement measures.
(4) Participate in important decisions regarding business operations related to ensuring transportation safety, and provide necessary opinions to the president, executives, and other necessary personnel regarding ensuring transportation safety in order to carry out their duties.
(5) Regarding ensuring transportation safety, collect necessary information such as accidents and disasters, disseminate this to cableway technical managers and other necessary responsible persons, and give necessary instructions.
Efforts to ensure transportation safety
1. About in-house training
At the Otaru Tenguyama Ropeway Ski Resort, all employees are conducting "pre-cableway safety training" regarding safe operation.
December 15, 2020 (Employee training)
2. Rescue training training/preliminary engine operation training
As part of our emergency response training, we conduct rescue training and standby engine operation training jointly with the Otaru City Fire Department during the cableway employee training course.
April 10, 2020 (cableway rescue training/standby motor operation training)
December 15, 2020 (cableway rescue training)
- Main cableway facility maintenance status for this season
- Ropeway pinion gear shaft bearing replacement
- Panorama pair lift wire rope replacement strut rope maintenance
About inspection
Before operating the cableway, we conducted a maintenance inspection in accordance with laws and regulations, and after confirming that there were no problems with operation, we began operating the cableway. In addition, we carry out periodic inspections (1 month, 3 months, 12 months, and extraordinary inspections) according to related laws and regulations.
This is carried out based on the "Maintenance Regulations."
About cableway accidents and incidents
[Summary of the occurrence of cableway accidents, incidents, etc. in 2020]
1. Occurrence status of cableway driving accidents
Normal cableway: There were no cableway driving accidents.
Special cableway: There were no cableway driving accidents.
2. Occurrence status of the incident
Normal cableway: There were no incidents.
Special cableway: There were no incidents.
Request to customers
The following information will be posted and communicated to customers via public address system.
Caution signs and staff instructions when boarding and disembarking the ropeway and lift are all necessary to ensure customer safety. By observing these matters, we will protect the safety of not only individuals but also other customers, so we ask for your understanding and cooperation.
Contact Us
If you have any comments regarding the FY2025-2026 "Safety Report" or opinions regarding safe transportation initiatives, please send them to the address below
2-16-15 Mogami, Otaru, 047-0023
Chuo Bus Tourism Development Co., Ltd.
TEL: (0134) 21-7878
FAX: (0134) 29-4577
2-16-15 Mogami, Otaru, 047-0023
Otaru Tenguyama Ropeway Ski Resort
TEL: (0134) 33-7381
FAX: (0134) 24-1857
https://tenguyama.ckk.chuo-bus.co.jp
