Chuo Bus Tourism Development Co., Ltd.
Otaru Tenguyama Ropeway/Ski Resort
September 1, 2020
Thank you very much for your continued use of Otaru Tenguyama Ropeway and Ski Resort and for your understanding of our business.
During the 2024-2025 season, many domestic and international tourists visited the site due to its role as a filming location for movies and dramas, and although the number of people transported increased by more than 40% compared to the previous year, we were able to complete the season without any major problems as we took every precaution in inspection, maintenance, and operation management. We would like to express our deepest gratitude to our customers and everyone involved.
Our company promotes its business with the vision of providing "safety," "impression," "joy," and "wonderful memories" to our customers through our business. Above all, we believe that ensuring transportation safety is the core of our management, and have set a basic policy of "thoroughly implementing safety measures and maintaining zero cableway accidents" as our top priority goal, and have strived to ensure safe transportation.
Our top management and employees will continue to work together to maintain a safety system that will ensure the safety of transportation and ensure our customers' enjoyment and satisfaction.We appreciate your continued patronage of our ropeway and ski resort.
Based on the Railway Business Act, this report is published in order to reflect on our own efforts and current situation to ensure transportation safety, and to gain the understanding of our customers. We would be happy to receive your opinions on our efforts.
Chuo Bus Tourism Development Co., Ltd.
Otaru Tenguyama Ropeway/Ski Resort
President Yasuhito Nikaido
Basic policy for ensuring transportation safety
Our cableway business strives to develop a system that allows us to carry out business activities with an awareness of safety first. The basic safety policy (basic safety philosophy, safety policy) regarding the safety of the president, officers, and employees is as follows.
(1) We will work together to ensure transportation safety.
(2) We will thoroughly understand and comply with laws and related regulations related to transportation safety, and perform our duties strictly and faithfully.
(3) Always strive to understand the situation regarding transportation safety.
(4) When performing our duties, we will strive to thoroughly check without relying on guesswork, and when there is any doubt, we will take the safest and most appropriate measures.
(5) When an accident or disaster occurs, we will prioritize saving lives and take prompt, safe and appropriate measures.
(6) We will ensure transparency by communicating information promptly and accurately without omissions.
(7) Always be aware of issues and boldly take on the challenge of necessary changes.
◎The above basic safety policy (safety confirmation, safety policy) is attached to the pamphlet "Transporting Passengers Safely" (published by the Japan Steel Cable Association), which is carried by all employees involved in cableway operation, and is implemented in a visible manner at all times.
Safety goals (safety measures)
The safety goals (safety measures) for FY2020 are as follows.
Top priority goal
Thorough safety measures to maintain zero cableway accidents
Key goals
Safe, secure, and comfortable transportation
Practice Priority Guidelines
1. Reliable daily inspection and maintenance implementation and records
2. Thoroughly ensure safe operation by grasping weather information and conditions
3. Thorough attention to detail, consideration, and concern for customers, as well as safety confirmation Bottom
4. Thorough compliance and safety confirmation of basic equipment and operations during work
5. Thorough health management
6. Strengthening of emergency preparedness and preparation and training
7. Improving and passing on work knowledge and technical skills
Business implementation and management systems and methods to ensure transportation safety
1.The president has ultimate responsibility for ensuring transportation safety.
2. The president and officers shall establish a system for implementing and managing the cableway business to ensure transportation safety, and determine methods for implementing and managing the cableway business.
3. When carrying out the cableway business, the president and officers shall have the persons listed in the following article and other necessary responsible persons conduct verification from the perspective of safety and feasibility in formulating necessary plans for equipment, operation, personnel, investment, budget, and other matters.
4.In order to ensure transportation safety, the president and executives will monitor the status of the implementation and management of the cableway business and make necessary improvements.
5. The president and officers shall respect the opinions of the safety general manager in carrying out his/her duties when deciding on improvement measures to ensure transportation safety.
6. The president and officers shall thoroughly inform employees, etc. of the establishment of an accident control headquarters, the person in charge, the response method, and other necessary matters, depending on the scale and content of accidents, situations with the risk of accidents, disasters, and other situations that may impede ensuring transportation safety.
(Safety management organizational structure)
The system for ensuring safety in our company's cableway business is as follows, and the roles and authority of each person in charge are as listed below.
(a) Safety general manager: Oversees operations related to ensuring transportation safety in the cableway business. The general affairs manager supervises operations related to capital investment, human resources, and finance necessary to ensure cableway safety.
(a) Cableway technical manager: Under the direction of the safety general manager, supervises the management of cableway operation, maintenance of cableway facilities, and other technical matters.
(c) Cableway technical manager: Under the direction of the cableway technical manager, assists in the work performed by the cableway technical manager.
(d) General Affairs Manager: Oversees operations related to capital investment, human resources, and finance necessary to ensure cableway safety.
(Responsibilities of safety general manager)
The general safety manager has the following responsibilities regarding ensuring transportation safety.
(1) Oversee the implementation and management department of transportation operations with safety as the top priority.
(2) Ensuring that employees, etc. comply with relevant laws and regulations and place safety first.
(3) Confirm the status of transportation operations and management from time to time, and take necessary improvement measures.
(4) Participate in important decisions regarding business operations related to ensuring transportation safety, and provide necessary opinions to the president, executives, and other necessary personnel regarding ensuring transportation safety in order to carry out their duties.
(5) Regarding ensuring transportation safety, collect necessary information such as accidents, disasters, etc., disseminate this information to cableway technical managers and other necessary responsible persons, and give necessary instructions.
Efforts to ensure transportation safety
1. About in-house training At Otaru Tenguyama Ropeway Ski Resort, we conduct "pre-cableway safety training" for all employees regarding safe operation.
December 15, 2020 (employee training)
2. Rescue training training/preliminary engine operation training
In response to emergencies, we conduct rescue training and standby engine operation training jointly with the Otaru City Fire Department during the cableway employee training course.
April 9, 2020 (cableway rescue training/preparatory motor operation training)
December 15, 2020 (cableway rescue training)
3. Regarding cableway equipment maintenance
At our company, our employees actively participate in necessary technical training sessions and strive to improve their skills.
・Cableway technology improvement training course attended May 28, 2020 1 person participated
The maintenance of cableway facilities this season is recorded in the ledger for each cableway facility.
Main maintenance status
① Ropeway motor maintenance and electrical inspection
② Panoramic pair lift Renovation of support ring maintenance monitoring room
③ Summit family lift Cable ring maintenance support painting
About inspection
Before operating the cableway, we conduct a maintenance inspection in accordance with laws and regulations, and after confirming that there are no problems with operation, we begin commercial operation. In addition, we carry out periodic inspections (1 month, 3 months, 12 months, and extraordinary inspections) based on related laws and regulations and the "Maintenance Regulations."
About cableway accidents and incidents
[Summary of the occurrence of cableway accidents, incidents, etc. in 2020]
1. Occurrence of cableway driving accidents
Normal cableway: There were no cableway driving accidents.
Special cableway: There were no cableway driving accidents.
2.Status of incidents
Normal cableway: There were no incidents.
Special cableway: There were no incidents.
About cableway safety audit
In the cableway safety audit conducted by the Railway Department of the Hokkaido Transport Bureau on September 26, 2020, the following instructions were given for improvement.
1. Improvement instructions
Take necessary measures to ensure that inspection results are recorded based on the detailed maintenance regulations for double-track ordinary cableways and the maintenance regulations for single-track fixed circulation special cableways.
2. Improvement measures and measures to prevent recurrence
The maintenance regulations and inspection record were checked, and the inspection record was corrected after examining the missing items.When reviewing the maintenance regulations and inspection record as a measure to prevent recurrence, both the technical manager and technical manager confirmed the consistency of the maintenance regulations, inspection record, and inspection items, and multiple people, including the technical manager and technical manager, checked for any omissions in the records and saved them.
We reported this improvement instruction to the Hokkaido Transport Bureau Railway Department on November 1, 2021, and received approval.
Request to customers
The following information is posted and communicated to customers through public address announcements.
Caution signs and instructions from staff when boarding and disembarking from the ropeway and lift are all necessary to ensure customer safety. By observing these matters, we will protect the safety of not only individuals but also other customers, so we ask for your understanding and cooperation.
Contact information
If you have any comments regarding the 2024-2025 "Safety Report" or your opinions on safe transportation initiatives, please send them to the address below
2-16-15 Mogami, Otaru, 047-0023
Chuo Bus Tourism Development Co., Ltd.
TEL: (0134) 21-7878
FAX: (0134) 29-4577
2-16-15 Mogami, Otaru 047-0023
Otaru Tenguyama Ropeway Ski Resort
TEL: (0134) 33-7381
FAX: (0134) 24-1857
https://tenguyama.ckk.chuo-bus.co.jp
